Fraction Pizzeria Support

If a player needs help, a parent or guardian can contact Strum App Development at info@strumappdevelopment.com or +31 6 12009301.

Restore the Full Game

The Full Game is a one-time unlock, which is a non-consumable Apple in-app purchase.

Connect the device to the internet.

Make sure the device is signed in with the Apple Account used for the original purchase.

Open Fraction Pizzeria.

Go to Home.

Open For grown-ups and complete the parental gate.

Choose Restore Purchase.

Apple may ask the grown-up to authenticate. Restoring does not create a second charge. We will never ask for an Apple Account password or payment-card details.

Reset a chef

This cannot be undone. Resetting removes that chef’s saved restaurant, progress, coins, unlocks, and learning progress from the device.

To reset, go to Home, open For grown-ups, choose the chef slot, and select Reset this chef.

Sound, comfort, and accessibility

Sound can be changed with the speaker button. Additional comfort and accessibility options are available in the grown-up area. Fraction Pizzeria is designed to work without advertising, chat, or time pressure.

Purchase or billing help

Apple handles payments, receipts, refunds, and purchase history. For a billing or refund request, visit:

https://reportaproblem.apple.com

Troubleshooting

If the app is not working as expected:

Close and reopen Fraction Pizzeria.

Restart the iPhone or iPad.

Install the latest available iOS or iPadOS update.

Check the App Store for an app update.

If a purchase is missing, use Restore Purchase.

When contacting us, please include the device model, iOS or iPadOS version, app version, and a short description of what happened. Do not send passwords, payment details, or unnecessary information about a child.

Privacy

Read the Fraction Pizzeria Privacy Policy at:

https://www.strumappdevelopment.com/fraction-pizzeria-privacy

Contact

Email: info@strumappdevelopment.com
Phone: +31 6 12009301

Support hours: Monday to Friday, 11:00 to 18:00 Amsterdam time

We normally reply within three business days. If the player is a child, please ask a parent or guardian to contact us.

Business details

Strum App Development
Sole proprietorship registered in the Netherlands

KVK number: 42110705
VAT ID: NL002359184B38

Postal address:
Keurenplein 41
Box C0670
1069 CD Amsterdam
The Netherlands